At BTS we understand that support is the most important element of any solution we provide.
All of the best intentions and most technically advanced equipment will not provide the working solution you need, if there is patchy, inconsistant and time limited infrastructure to make sure you are getting the help that you need.
We prefer to be judged on how we deal with the rare issues you have, rather than what pre-sale promises which are made purely to secure your custom.
For these reasons, we focus on long term satisfaction. The following elements are brought together to deliver on that promise.
24/7 support for all users!
Support which is there when you need it.
It is critical that help is geared towards to what you need, rather than what suits the supplier.
We know that you would wish that you could call us 24/7, which is why we have geared our support team to deliver exactly that. All of our products are served by 1st line support teams that work every day except Christmas day.
A Full Service Support Offering
We have a fully UK based Support team. Support issues can be raised 24/7 by either e-mail, telephone or via our dedicated support portal
We allocate all customer requirements a ticket on our sustomer service portal, which allows us to make sure that all activities and information is tracked and can be seens by everyone participating in the resolution process.
Only when you are satified with resolution is the ticket closed.
Our support portal also holds a self help knowledge base which facilitates an even speedier answer to many Frequently asked questions
If you do experience an equipment failure then we are able to facilitate expedited delivery of replacement parts.
We are also able to provide an on-site swap out inventory, for critical parts as an optional service. This means that down-time can be kept to an absolute minimum, in mission critical applications.